Shipping policy
Thank you for shopping with ZENTRIX FM. We do our best to get every order dispatched as quickly as possible.
Order Processing
Orders are usually processed and dispatched within 1–3 business days.
Once your order has been dispatched, you will receive a shipping confirmation by email when tracking is available.
Please note that orders placed during weekends, public holidays, or busy promotional periods may take a little longer to process.
Delivery Times
Delivery times vary depending on your location and the shipping option selected at checkout.
The estimated delivery time shown at checkout is the best indication of when you can expect your order. Delivery times can occasionally change because of courier delays, weather, customs, or other circumstances outside our control.
Shipping Charges
Shipping costs are shown at checkout before you place your order.
If we are running a free-shipping promotion, the terms of the offer will be displayed on the website or at checkout.
Tracking Your Order
If tracking is available for your shipment, we will send the tracking details to the email address used when placing your order.
Please allow some time for the tracking information to update after the parcel has been handed to the carrier.
Delivery Address
Please check your delivery address carefully before completing your purchase.
If an incorrect address is provided and the order has already been dispatched, we may not be able to change it. Any additional costs caused by an incorrect or incomplete address may be charged to the customer.
If you notice a mistake in your address after placing an order, contact us as soon as possible. We will try to help before the order is dispatched.
Delayed or Missing Orders
If your order has not arrived within the expected delivery period, please check your tracking information first.
If there has been no movement on the tracking information or you believe your parcel may be lost, contact us and we will look into the matter with the shipping carrier.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible.
Send us your order number and clear photos of the damaged package and product. We will review the issue and arrange an appropriate solution.
International Orders
If we offer international shipping, your order may be subject to customs charges, import duties, or local taxes depending on the destination.
Any such charges are the responsibility of the customer unless stated otherwise at checkout.
Customs processing can also affect delivery times.
Contact Us
If you have any questions about your order or delivery, please contact us:
ZENTRIX FM
Email: contact@zentrixfm.com
Address: Office 1106 Fitzrovia Tottenham Court Road, London, England, W1T 2EW